At CozeoWear, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, our refund and returns policy outlines the steps for returning items and receiving a refund.

1. Eligibility for Returns

• Items must be returned within [Number] days of the delivery date.

• Items must be unused, unworn, and in their original packaging with tags attached.

• Certain items, such as sale items, gift cards, and personalized products, are not eligible for return.

2. Return Process

1. Contact our support team at [info@cozeowear.com] to initiate a return request.

2. Provide your order number and reason for return.

3. Once approved, we will provide you with a return shipping address and instructions.

4. Ship the item(s) back to us within the specified time frame.

3. Refund Policy

• Once we receive and inspect the returned item(s), we will process your refund within [Number] business days.

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

4. Exchanges

• If you received a defective or incorrect item, we offer free exchanges. Contact us at [info@cozeowear.com] within [Number] days of receiving your order.

• If you wish to exchange for a different size or color, follow the return process and place a new order.

5. Damaged or Defective Items

• If you receive an item that is damaged or defective, contact us immediately at [info@cozeowear.com] with photos of the item and packaging.

• We will arrange for a replacement or issue a full refund depending on your preference.

6. Cancellations

• Orders can only be canceled within [Number] hours of placement. Once shipped, cancellations are not possible, and you must follow the return process.

7. Contact Us

If you have any questions about our refund and returns policy, feel free to contact us at [info@cozeowear.com].